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ICD–10 Program

Message from Donna Woodfield
ICD–10 Program Director

There is much activity taking place across the enterprise to prepare areas directly impacted by ICD-10 as implementation is approaching quickly.

The execution of ICD-10 presents serious challenges in what needs to happen in terms of provider readiness, coder productivity loss, an increase in A/R days, increases in denials and additional queries.

Although the stakes are high, Dignity Health is well on the way to being prepared to face these challenges. Education is the foundation for our preparedness. And what many may not realize is how wide-spread ICD-10 education is throughout Dignity Health.

The ICD-10 team has an expansive education plan for providers which include: eLearning, in-person sessions and on-demand videos. Non-provider clinicians including physical, occupational, speech and respiratory therapists, pharmacists, nursing and nutritionists will have access to ICD-10 eLearning modules starting in July.

Coders recently attended ICD-10 Boot Camp and completed Phase 1 Practice Coding which focused on the basics behind ICD-10 coding. Coders are currently participating in Phase 2 Practice Coding, where more complex cases are being examined. Education will continue through September.

Clinical Documentation Specialists will be attending ICD-10 Boot Camps in July. The ICD-10 for CDI Refresher course provides experienced CDI specialists with in-depth education on new and changing ICD-10-CM and ICD-10-PCS documentation requirements.

The program will provide eLearning and job aids for patient financial services, patient access/registration, revenue integrity, and the business office beginning in July. Home Care coders are having ongoing specialized training, including eLearning and WebEx sessions.

If you have any questions or would like more information regarding ICD-10 preparedness plans, please visit the ICD-10 Website or email

Thank you, Donna